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CoastalLobster.com Privacy policy

We will not, under any circumstances sell or share any private information we may gather from you. The information collected from you is necessary to process your order.

More important information.
Packaging
Delivery Terms
What do I do with my lobster order once it's delivered?
Our Guarantee
What are partially cooked lobsters?
Why we recommend buying partially cooked lobsters
Why are the lobsters I received green?
How do I store my partially cooked lobsters and other seafood?
What is the best way to keep lobsters before preparing them?
How do I cook my seafood?
What is the best way to cook lobsters?
Do lobsters feel pain when immersed in boiling water?
Are shellfish high in cholesterol?
 

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Packaging   Top of page
All orders are sent in specially-constructed shipping containers with gel packs to keep your seafood cold. All lobster orders include free lobster bibs, placemats and instructions on how to handle and prepare your lobsters. Picture

Delivery Terms   Top of page
Seafood products are very perishable. All our shipments are packed with ample refrigerant to maintain the product in average weather conditions for the shipping period (estimated conservatively to allow for some extra time). It is strongly recommended that someone be available to receive shipments. If you are sending a gift to someone, please notify them when to expect the delivery. If no one is available, and the package is left unattended for an extended period (especially in hot climates), we cannot guarantee the seafood will remain in good condition.

Upon receipt we recommend that you unpack contents as soon as possible and store the seafood in the refrigerator to maintain optimum freshness. The shipping containers are not suitable for storing your product after receipt.

Please check the shipping address carefully for errors.
 
We cannot guarantee shipments that UPS (United Parcel Service) is unable to deliver, or deliver on time. If we can recover shipping costs, we will pass this along to you.

As our guarantee indicates, this situation is also handled on a case by case basis.

Q. What do I do with my lobster order once it's delivered?
  Top of page
A. Check your lobsters as soon as they arrive. Sometimes a lobster will appear to be limp and lifeless as it may tire out during transit. Weak lobsters have droopy claws and tails and show little reaction or response when handled. These lobsters should be cooked right away. If the lobster appears to be dead please call us immediately. The best way to keep your lobster until you are ready to begin cooking is to place them in the refrigerator to keep them cool. Cover them with damp newspaper, keeping the gills moist, allowing them to breathe. Do not put your lobster in fresh water, as this will certainly cause the little guy to perish. If you have any questions on receipt of your order, please send us an email, or call toll-free 1-800....

Our Guarantee   Top of page
If you are not completely satisfied with your order, or if you perceive there might be a problem, then you must contact us immediately.
It is very rare that a problem would occur with your order. If there is a problem, it is almost always related to a shipping carrier delay/issue. We handle all problems on a case by case basis. We are fair, and have always exceeded the customer's expectations, in this respect. We invite you to talk to someone who has ordered from us in the past, and get their thoughts on how we assisted them with their particular situation. We would rather come up with the short end of the stick, rather than our customer.

Q. What are partially cooked lobsters?   Top of page
A. Prior to shipping, the lobsters are cooked for about six minutes, then chilled and packed to travel. When you receive your lobsters you can keep them for up to two days before finishing the cooking process by cooking them for a further seven to ten minutes, depending on their size.

Why we recommend buying partially cooked lobsters   Top of page
The taste of partially cooked lobsters is virtually indistinguishable from lobsters you would cook yourself live. We recommend buying partially cooked lobsters because of the reduced risk of receiving spoiled product and the convenience of being able to keep them for a couple of days prior to re-cooking and serving. They are also cheaper to ship because they can be sent via 2nd Day Air while Live lobsters must be sent via Next day Air.

Q. Why are the lobsters I received green?   Top of page
A. The live lobsters you have received are naturally dark greenish-black, and will turn their characteristic bright red color upon cooking.

Q. How do I store my partially cooked lobsters and other seafood?  Top of page
A.  Partially cooked lobsters should be cooked within one to two days. Upon receiving your order, store all shellfish in the refrigerator until meal-time.

Q. What is the best way to keep lobsters before preparing them?  Top of page
A. The best way to keep your lobster until you are ready to begin cooking is to place them in the refrigerator to keep them cool. Cover them with damp newspaper, keeping the gills moist, allowing them to breath. Please do not place them in fresh water. Fresh water will kill lobsters. If you have any questions on receipt of your order, please call toll-free 1-800....

Q. How do I cook my seafood?   Top of page
A. You will receive complete cooking instructions with your order. For the more adventurous of you, please visit our recipe page.

Q. What is the best way to cook lobsters?   Top of page
A. How to cook lobsters..

Q. Do lobsters feel pain when immersed in boiling water?   Top of page
A. No. That's our story and we're sticking to it!

Lobsters have a very primitive nervous system similar to that of a grasshopper. A lobster’s nervous system is lower on the evolutionary scale than that of fish, and is designed to respond to very basic stimuli contained within their habitat. Scientific research conducted at the Maine Department of Marine Resources shows that lobsters, like most other marine invertebrates, cannot survive heat exposure and can die at temperatures of 30 degrees Celsius, which feels lukewarm to human touch.

Q. Are shellfish high in cholesterol?   Top of page
A. No. Cholesterol in shellfish are lower than those in beef, pork and even chicken (the two exceptions being shrimp and squid which have higher levels than other seafood). The really good news is that eating shellfish can actually help to reduce overall cholesterol levels. This phenomenon is due to the omega-3 fatty acids found in seafood, which actually reduce the body's absorption of cholesterol. So relax and enjoy, this stuff not only tastes great it's also good for you!

Q. What is the toll-free 800 phone number for CoastalLobster.com?   Top of page

• You must read the following before you call us:
   
  • Email is the preferred method to contact us.
  • If you are having trouble ordering from our website, send us an email describing the problem. You must have cookies and javascript enabled on your web browser.
  • We only sell what is listed on our web site, nothing more, nothing less.
  • We only accept credit cards for payment.
  • We do not accept telephone orders, you must order on-line.
  • We do not negotiate with our published prices unless you have a wholesale inquiry. A wholesale inquiry is an order of at least $1000.00.
  • If you do not receive a confirmation email within a few hours, please contact us via email, and indicate a different email address.
  
  
• We will only return a phone call if:
   
  • Your call is a question regarding an existing, placed order -and remember, the most accurate/preferred way to contact us is email.
  • Your call is a wholesale inquiry ($1000.00+ order).
  • You have a reason to call that we haven't already thought of asking you not to call :-)
  
  
• We would rather spend our time keeping our prices low, and keeping our customers happy with very tasty, high quality seafood, then spending all day yakking on the phone. With the above said, here is our phone number: 1-800-782-1639.

More frequently asked questions
and some not so frequently asked, but answered anyway, including the big question 'how do you hypnotize a lobster'.

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